The "Banality of Evil"
Attending Eichmann’s trial in Jerusalem, Arendt found that this Nazi bureaucrat who had organized and planned the transport of millions of Jews to the camps appeared unremarkable in court, repeatedly stressing that he "was only carrying out orders and obeying the law," lacking any deep ideological fervor or pathological sadism. From this she proposed that the most horrifying evil need not spring from extreme malicious intent, but may spring merely from the abandonment of independent thought and habitual obedience to the system — the "banality" — a thesis that thereafter became a classic theoretical framework for understanding how collective evil under a bureaucratic system can occur.